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If you are a member of the Patient Group but have not provided us with your email address, or you have changed your physical address,  you can update your details by clicking here
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Welcome
 
Welcome to the Website of the Davenport House Patient Group
The Davenport House Patient Participation Group (more commonly known as ‘the PPG’ or ‘Patient Group’) was formed in 1993.  The objectives of the Patient Group are:

To influence the future policies and decisions of the practice.

To improve the quality of services offered to patients of the practice.

To improve communication and understanding between the doctors and members of the practice staff on the one hand and the  patients of the practice on the other.

For more information please click here.
Surgery
Surgery

To go to the Surgery website.

Click Here
 
About the Patient Group
 
Joining the Patient Group
Joining the Patient Group

Click below to find out more about joining the Patient Group

Click here
Keep In Touch
Keep In Touch

If you would like to be Kept In Touch with Davenport House Surgery and The Patient Group click below.

Click here
Latest News
Care Quality Commission

The CQC report on Davenport House surgery can be downloaded by clicking here.
Surgery Booklet

Click here to download the Surgery information booklet.
Repeat Prescription Guide
Repeat Prescription Guide

For more information

Click here
Education Meetings
Education Meetings

For more information

Click here
Patient Group Newsletter
Patient Group Newsletter

The Winter 2017 edition of our newsletter will soon be distributed to Members.

If you do not receive a copy in the near future or would like to comment on any article or suggest a topic for a future article, please email the membership secretary.

Email
 
Surgery Snippets
Shannon Peacock, Practice Manager
New Computer System

It has been a challenging few months for Davenport House following the change of IT system from Vision to EmisWeb.  As with the best laid plans, no matter how much you prepare for a smooth transition, the reality can be somewhat more difficult!

This has been a major project for the Practice, having been meticulously planned for many months beforehand. The Practice has needed many meetings with both the computer company concerned and the NHS IT support team locally to try and make it as seamless as possible. I can assure you that this has not been a question of ‘pulling across’ data using a simple overnight process! The database of twelve and a half thousand patients’ records is amazingly complex and the transfer of clinical information has had to go through repeated processes of verification and validation to ensure translation from one system to another has been successful and accurate.

The biggest issue has been the implementation of the on-line patient services and the Practice apologises for the difficulties experienced by some of our patients.  Strict rules for revalidation of patients’ identities who can then gain access to their own confidential details are laid down by NHS England regulations. They are obligatory. We naturally regret the inconvenience this has caused our patients, but we are hostage to the process and legally bound to go through it.  Although at point of writing it appears that the majority of our patients have now successfully signed up and all outstanding issues have been resolved.

It has taken a large number of hours of both clinical and non-clinical staff time to enable this and although not without problems I have nothing but praise for the GPs and staff who have had to learn and safely implement an entire new system overnight!

Other news…..

Following Dr Mark Sandler’s retirement from the Practice at the end of September, I am now delighted to introduce our newest salaried GP Dr Anna Mallott. She will be joining the team at the end of November and will be working Wednesday afternoons and all day Thursdays & Fridays. Welcome to the team, Dr Mallott!  An interview for the next Newsletter to follow!


Thank You to our PPG

The Surgery would like to take the opportunity to say a big THANK YOU to our wonderful Patient Participation Group.  Not only do they fund and produce this quarterly Newsletter which is an excellent way of communicating with our patients, they also fund and organise the 3  Educational Meetings per year held at Rothamsted Conference Centre.  We will be celebrating our 25th Anniversary relationship in the spring and I would encourage our patients to come along to their annual AGM on Monday 5 March 2018.  Myself and the Partners look forward to seeing you there!

In addition, the Surgery and our patients have benefitted from a number of PPG funded purchases over the past 12 months!  See below
EEG & Hand Held Ultrasound
Information Screen, Practice Patient Guide, Staff Photo Board, Hyfrecator Electrosurgery machine
Useful Links
Useful Links

Formed in 1978, the National Association for Patient Participation promotes and supports patient participation in primary care.

Click here
Have Your Say
Have Your Say

The Patient Group offers its members a stimulating programme of health related talks and discussions at Rothamsted and the Surgery; the talks are well received but on occasions have been poorly attended. Have you been to a talk recently and, if not, what might encourage you to attend?

Please email the committee member responsible for Education, Sheila Uppington, with your comments.

For comments about the PPG in general please email the Chairman
.

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